Local delivery varies depending on the region and our delivery partners. Typically, it ranges between 25 to 50 kilometers. Contact our Rental Expert for specifics regarding your area.
Frequently Asked Questions (FAQs)
1. Can I pick up or drop off the equipment myself?
For safety reasons and due to insurance policies, we require our designated haulers for all equipment deliveries and pickups.
2. Where is Rent Hup located?
Rent Hup’s headquarters and operations are based in Qatar.
4. Does Rent Hup service my area?
Yes, Rent Hup collaborates with numerous local suppliers across Qatar, ensuring comprehensive coverage and service availability throughout the country.
5. Can I call the company that delivered the equipment for service?
For any service requirements or concerns regarding your rental equipment, please reach out to your Rent Hup Rental Coordinator. Alternatively, you may contact the delivery company directly.
6. When will my equipment be picked up?
Although we aim for prompt equipment pickups, unforeseen circumstances may cause delays. Please notify us if specific pickup arrangements are necessary, as additional charges may apply.
7. Do I have to call when I am done with the equipment?
You only need to contact us if extending your rental period or if accessibility issues hinder equipment pickup. Otherwise, no further action is required.
8. Am I responsible for damages?
In most cases, incidental damages are covered by our Damage Waiver. Refer to the Terms & Conditions in your Rental Agreement for comprehensive details.
9. Am I responsible for toll charges?
Yes, customers are responsible for all toll charges incurred during delivery and pickup, including those in Qatar.
10. How long do I have to use the equipment if it's dropped off at 10 AM for a 1 Day rental?
You may utilize the equipment for up to eight (8) hours until 10 AM on the following business day. Extended usage may incur additional charges.
11. Can I get a delivery tomorrow?
In most cases, next-day delivery is available. However, early morning slots may fill up quickly. Contact us for availability and scheduling.
12. How long is each rental period?
Our rental periods are defined as follows:
- One Day Rental: One (1) 8-hour shift over a 24-hour period
- One Week Rental: SIX (6) 8-hour shifts over a seven-day period
- One Month Rental: Twenty SIX (26) 8-hour shifts over a 28-day period
13. Is fuel included?
YES, fuel is included. The equipment is delivered with a full tank, and refueling during the rental period is the COMPANY responsibility.
14. Do you guarantee delivery time?
While we endeavor to meet pre-arranged delivery times, we cannot guarantee exact times due to various factors. Contact us for specific timing requirements.
15. How are the website prices determined?
Website prices are based on median rates from our network of suppliers, varying by market and availability. Contact our Rental Expert for accurate quotes.
16. Is the rental price listed on the website the total price?
No, listed prices exclude pickup, delivery charges, taxes, service fees, and the Damage Waiver. Contact us for a comprehensive quote.
17. Do you offer trailer-mounted or towable boom lift rentals?
At this time, we do not offer trailer-mounted or towable boom lift rentals.
18. How long does a propane tank last on a forklift?
A standard 33-pound LP fuel tank for a forklift, holding 8 gallons of propane, typically lasts for around 8 hours with regular usage.
